This is meant to be a helpful list of links, not a replacement for attending orientation. This is simply the most commonly asked for information in one handy location. Please contact your departmental representative for more detailed help and instructions.
Some Common Questions and Answers That Can Be Found in Our Knowledge Base
Is there once single location where I can check my Engineering Email, manage my account, and find helpful information?
You can find it at Engineering Computer Infrastructure Home Page - https://eci.ucsb.edu/eci/
What is my College of Engineering Account (COE)?
The College of Engineering Account is how you sign onto engineering computers, get access to software and help.
It is different from your UCSBnetID, which is at the campus level.
Where do I go to create my COE account?
If you are employed by the College of Engineering or enrolled in College of Engineering classes it may be possible to create an account with your UCSBNetID and password at https://accounts.engr.ucsb.edu/create.
You cannot create an account if you already have one.
If you are unable to create an account you will need your advisor, a staff member or the department MSO to create an account invitation for you at https://accounts.engr.ucsb.edu/invites.
Please note that there is up to a two week delay between when you sign up for classes and when you show up in the College of Engineering's system.
Accounts that are expired but not yet deleted will be renewed in the same timeframe.
What should I set as my incoming and outgoing mail server in my email client configuration?
There is no email on my Engineering account / Forwarding Mail.
Please refer to There is no email on my Engineering Account.
I am off-campus or on wifi, how can I use computer resources that are restricted to campus IPs.
Please refer to VPN FAQ
What software can I get for free?
This list only applies to the College of Engineering.
Individual departments may have additional software for department members.
Is there information about the College of Engineering Labs?
For CS, there is Introduction to the COE Labs - COELabs.pdf
Don't see it here?
More information is in our Knowledge Base. Please take a look at https://doc.engr.ucsb.edu.
Non Engineering Sites I Should Know About
Where am I and How do I get where I need to go?
Virtual tours (not same as guided tour on interactive map) - http://admissions.sa.ucsb.edu/visit-ucsb/virtual-tours
I need more space to store files?
Collaborate Box - http://www.collaborate.ucsb.edu/services/box
Google Drive - http://drive.google.com
Where can I get training?
UC Learning Center - https://www.learningcenter.ucsb.edu/
Where can I check my admissions status?
UCSB students can check the status of their admission at the Student Affairs Admissions portal.
UCSB does not use SMS/Text messages to convey admissions information. Be wary of scams!
Where new employees get Human Resources at the campus level?
Human Resources - http://www.hr.ucsb.edu/training/new-employee-orientation
Where I can park and how much?
Transportation and Parking Services - http://www.tps.ucsb.edu/
Where to activate your UCSBnetID and find people
UCSB Identity - http://www.identity.ucsb.edu/
UCOP Computer Policy for Everyone and All Devices
UCSB Campus Level (non-Engineering) IT Resources
UCSB IT: IT Security for Students
UCSB IT: IT Security for Faculty and Staff
New Employee Checklist
Checklists for New Employees: http://www.hr.ucsb.edu/new-employees/new-employee-checklist
Be sure to talk to your hiring department and HR representative, fill out your paperwork, go to training, activate your UCSBnetID, and get your UCSB Access ID card.